The Property
- Community: Point Gardens Apartments, Poynette, WI
- Type: Multi-building community
- Units: 300+ units, 100% pet-friendly, on-site dog area of approximately 1/2 acre.
- Engagement start: January 2025
The Challenge
Point Gardens Apartments’ dog area had become a liability instead of an amenity:
- The community marketed itself as pet-friendly, but prospective renters touring the dog park were seeing exactly what we expected.
- Maintenance staff were spending countless hours picking up after pets; time that should have gone to landscaping, common-area upkeep, and unit turns.
- Resident reviews on Google mentioned pet-waste issues by name.
"We pride ourselves on being pet-friendly, but the grounds had turned into an eyesore that hurt leasing tours. Maintenance was losing hours every week dealing with dog waste that should have gone toward keeping the rest of the property looking its best." — Dawn M., Community Manager, Point Gardens Apartments
What We Proposed
Pet waste stationd and scooping service across the dog areas, walking paths, and high-traffic common areas. Technicians complete service weekly so the property looks its best for the morning leasing-tour window.
Service includes:
- Full pickup/scooping of all common-area waste on the grounds
- Installation and ongoing service of 2 pet-waste stations plus 2 additional waste containers
- Trash-can swap-out and bag-refill for every station
The Results — March 2025 to now.
- Maintenance staff hours saved: 5 hours/week freed up for landscaping and unit turns
- Resident reviews: Average Google rating moved from 2.4 to 4.3 over six months
- Leasing tours: Tour conversion on pet-owning prospects increased noticeably
- Pet-policy retention: Point Gardens Apartments kept its open pet policy with no fee increases
"I never thought a dog poop removal service would cure so many of my headsaches with tenants." — Dawn M., Community Manager, Point Gardens Apartments
Why It Worked
- Unwavering Reliability. Service is completed every scheduled day; rain, snow, or shine
- Clear Accountability. Property managers receive service notifications
- Built into the Resident Experience. Residents quickly began recognizing our branded truck and crew. The dog areas went from a frequent complaint to a well-maintained community amenity
Run a Multifamily Property?
Whether you manage one community or a portfolio, we can scale service to fit. We'll structure the proposal for your ownership group's review process.